Terms of service
Terms of Service
1. Scope of Application These Terms of Service apply to all orders placed by customers via the CozyPilot online store for delivery within the United Kingdom. "CozyPilot" is a registered trademark and commercial storefront operated by Leunsa LLC.
2. Contracting Party & Conclusion of Contract The purchase contract is concluded legally with Leunsa LLC (trading as CozyPilot). The presentation of products in our online store does not constitute a legally binding offer, but rather an invitation to place an order. By clicking the final order button at checkout, you place a binding offer for the goods contained in your shopping cart. The contract is finalized when we send you an order confirmation via email.
3. Prices and Shipping Costs All prices stated on our product pages are in GBP (£) and include applicable UK Value Added Tax (VAT). We are proud to offer 100% Free Standard Shipping within the United Kingdom for all orders. There are no hidden shipping fees at checkout.
4. Payment Methods To ensure a secure and seamless checkout experience, we offer a variety of trusted payment methods, including major Credit/Debit Cards, PayPal, Apple Pay, and other strictly encrypted payment service providers as displayed during the checkout process.
5. Delivery & Global Fulfillment Delivery is fulfilled to the exact shipping address provided by the customer within the UK. To maintain our high-quality standards and competitive pricing, we utilize a premium global fulfillment network. While we strive to meet all estimated delivery times outlined in our Shipping Policy (typically 1-3 business days for processing and 5-8 business days for transit), exact timeframes may occasionally vary. Any potential customs duties or import taxes are the responsibility of the buyer, in accordance with standard international shipping laws.
6. Retention of Title All goods remain the strict legal property of Leunsa LLC until full payment has been successfully received and cleared.
7. Transport Damages Your order is packed with the utmost care. However, if goods are delivered with obvious transport damage, please report such defects directly to the courier upon receipt, and contact our support team immediately at support@cozypilot.shop so we can resolve the issue swiftly.
8. Liability We shall be liable without limitation for claims due to damages caused intentionally or by gross negligence on our part or by our authorized representatives. Nothing in these terms is intended to limit or affect your statutory rights under the UK Consumer Rights Act 2015.
9. Dispute Resolution Customer satisfaction is our highest priority. If you have any concerns or complaints, please reach out to us first at support@cozypilot.shop so we can find a fast and fair resolution. If you remain dissatisfied, you are entitled to refer your complaint to an alternative dispute resolution (ADR) provider approved by the Chartered Trading Standards Institute, or seek independent guidance from Citizens Advice (https://www.citizensadvice.org.uk).