Refund policy

Returns & Cancellation Policy (Right to Cancel)

Hassle-Free Cancellations At CozyPilot, your satisfaction is our priority. In accordance with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your contract with us within 14 days without giving any reason. The 14-day cancellation period begins the day after you (or a designated third party other than the carrier) acquire physical possession of the goods.

How to Exercise Your Right to Cancel To ensure a smooth and documented process, you must inform us of your decision to cancel this contract via a clear statement. Please contact our dedicated support team directly at: Email: support@cozypilot.shop

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right to cancel before the 14-day period has expired.

Seamless Refunds (Effects of Cancellation) If you choose to cancel this contract, we will promptly reimburse all payments received from you, including standard delivery costs. (Note: Supplementary costs arising from selecting a premium delivery method other than our standard free delivery are non-refundable).

Your refund will be processed without undue delay, and no later than 14 days from the day we are informed of your decision. We will issue the reimbursement using the same payment method used for your initial transaction unless expressly agreed otherwise. You will not incur any fees as a result of this reimbursement.

Please note: We may withhold the refund until we have received the returned goods, or you have provided verifiable evidence of having sent back the goods—whichever is the earliest.

Returning the Goods & Associated Costs Once your cancellation request is approved, our support team will provide you with the exact shipping address of our designated return facility.

You must dispatch or hand over the goods to us without undue delay, and no later than 14 days from the day you communicated your cancellation. The deadline is successfully met if you dispatch the goods before the 14-day period expires.

Cost of Returns: As a transparent policy, the customer is responsible for bearing the direct shipping costs associated with returning the goods.

Exceptions to the Right to Cancel For safety and quality control, the right to cancel does not apply to:

• Goods customized or clearly personalized to the consumer's specifications.

• Sealed goods that are not suitable for return due to health, safety, or hygiene reasons if they have been unsealed after delivery.

CozyPilot is operated by Leunsa LLC. All rights reserved.