Shipping policy

Shipping & Delivery Policy

Premium Shipping, Zero Hidden Fees At CozyPilot, we believe that a premium shopping experience shouldn't come with extra delivery costs. We are proud to offer 100% Free Tracked Shipping on all orders delivered within the United Kingdom. No minimum spend, no hidden fees.

Order Processing & Transit Times To ensure the highest quality and best prices, we fulfill our orders through our global logistics network. We handle every package with care and operate with complete transparency regarding our timeframes:

  • Order Processing (1 - 3 Business Days): Once your order is placed, our fulfillment team immediately begins verifying, quality-checking, and meticulously packing your items.

  • Transit Time (5 - 8 Business Days): After dispatch, your package is swiftly handed over to our trusted logistics partners for the final journey to your doorstep.

Real-Time Order Tracking Peace of mind is part of our service. As soon as your order leaves our fulfillment center, you will receive a dispatch confirmation email containing your unique tracking number. You can monitor your package’s journey at any time via the "Track Your Order" page on our website. (Please allow 48-72 hours for the initial logistics scans to sync with the tracking system).

Customs & Import Duties While the vast majority of our UK shipments arrive smoothly without any extra charges, please note that any potential import VAT or customs duties levied by local authorities are the responsibility of the recipient. CozyPilot complies strictly with international shipping regulations.

Dedicated Support Your satisfaction is our absolute priority. If your order falls outside the estimated delivery window, or if you simply need assistance tracking your package, our support team is always on standby. Reach out to us directly at: support@cozypilot.shop

CozyPilot is a registered trademark operated by Leunsa LLC. All rights reserved.